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Frequently Asked Questions

General

What time is check-in?

Check-in starts from 4 PM onward.

What is check-out time?

Guests must check out by 11 AM.

How do I request early or late check-in/check-out?

We are happy to note your early arrival request on your reservation and our housekeeping team will do their best to accommodate.

If you’d like to check out later than 11 AM, we can note the request on your reservation. On the morning of departure, our guest services team will confirm if we have availability. A late check-out fee of $50.00 will be applied to your final invoice.

What is the cancellation policy?

Our cancellation policy varies depending on the rate or package booked. If you need to cancel or modify your reservation, please call our guest services team at 613.936.5800.

If the reservation was made through a third-party platform, such as Expedia, Hotels.com, Booking.com, or Hotwire, the cancellation will need to be processed through the third-party directly.

Are there accessible rooms?

Accessible rooms are available. Please call us at 613.936.5800 to arrange.

Is the hotel pet friendly?

Unfortunately, our property is not set up to accommodate pets. This includes emotional and therapy animals. Please note that guide dogs and service dogs with proof of valid certification are exempt from this policy.

How close is public transit?

We have a bus stop on our grounds near the main entrance.

How far are the International Airports in the area?

DEV Hotel & Conference Centre is approximately a one-hour drive from both the Ottawa International Airport (YOW) and Montréal–Trudeau International Airport (YUL) and four hours from Toronto Pearson International Airport (YYZ).

Do you offer airport transportation?

We do not offer airport transportation at this time.

Is there a cost for parking?

We are pleased to offer complimentary parking for our guests.

Do you have EV charging stations?

We are delighted to provide use of our EV charging stations for a small fee. The EV charging stations are located in the main entrance parking area.

What are some of the sustainability initiatives in place?

DEV Hotel & Conference Centre utilizes a compacter for food waste to be transformed into compost and we provide water refill stations throughout our public spaces.

Is a credit card required to stay?

A valid credit card is required to reserve a stay.

Upon check-in, a credit card or cash deposit can be utilized for payment of your stay and incidentals. Photo ID, in the name of the reservation holder, is also required.

Why do I see two charges on my credit card after check out?

Depending on your financial institution, the initial authorization we take at check-in may appear on your credit card statement as a charge.

The authorization includes a nightly incidentals hold, which, if unused, will be released once the final payment is processed.

If you have any questions regarding your bill, please contact our guest services team at 613.936.5800.

Can I pay with e-Transfer?

We are unable to accept e-Transfers at this time.

What are the applicable taxes on my accommodation?

The total taxes applied to each hotel room night is 16%.

Below is a full breakdown:
Room HST (13%) – Harmonized Sales Tax
MRDT (4%) – Municipal Accommodation Tax

I’d love to work here. Who do I contact?

For current job opportunities, please visit our Careers page. We are not currently recruiting outside of Canada.

What are the on-site food and beverage options and are they open to the general public?

We are delighted to welcome guests and neighbours to our dining facilities.

Propeller Restaurant is our licensed onsite buffet restaurant serving breakfast, lunch and dinner.

Relax and unwind at our Irish-style pub, The Jet Set. With a large outdoor terrace with fire pit area, and a variety of indoor options including booth, bar, and table seating, enjoy delicious pub fare and a wide selection of beer, wine and spirits.

For more information, visit our Dining page.

Does the hotel offer 24-hour room service?

We do not offer room service, but invite you to enjoy our two restaurants.

Do you have a gym onsite at the DEV Hotel & Conference Centre?

A large fitness centre is accessible for guests staying at the DEV Hotel & Conference Centre. You will need your key card to access the fitness centre.

Do you offer free Internet access for guests?

High-speed internet is offered free of charge and is accessible throughout the hotel.

What is the smoking/vaping policy?

We are a non-smoking/non-vaping facility. There is a fee for violations to this policy.

Please visit our designated outdoor areas should you wish to smoke or vape. Visit our front desk for more information.

Property and Amenities

Do you have a pool? When is it open?

Our pool is currently closed. We apologize for the inconvenience.

Are your grounds open to the public? Can we take pictures or video on your grounds?

Our grounds are open to the public and pictures and videos can be taken accordingly.

Meetings and Events

Who is my point of contact if I book a group or event?

Your point of contact to book a group or event is Céline Sansregret. She can be contacted at sales@devcentre.ca or by telephone at 613.936.5800.

A Request for Proposal (RFP) form can also be completed online.

Can I book a block of rooms for a group or event?

Yes, you can book a block of rooms for a group or event. Please contact Céline Sansregret at sales@devcentre.ca or by telephone at 613.936.5800.

A Request for Proposal (RFP) form can also be completed online.

How many people can the largest meeting room accommodate?

Our largest meeting room can accommodate up to 500 people.

What audio-visual equipment is provided for conferences or meetings?

No audio-visual equipment is provided for conferences or meetings.

Who caters events?

Our in-house culinary team handles all catering services and is dedicated to creating a memorable dining experience that is tailored to your event.

Do you have a preferred vendor list for linens, florals, etc?

We do not have a preferred vendor list at this time.

What measures are taken to reduce environmental impact during events or conferences?

All of our meeting tables are linen-less to reduce our environmental impact. Meeting attendees are also encouraged to bring their personal water bottles as we have water refill stations throughout our public spaces.